Support

Answers to the things people actually ask, and a way to reach us.

Getting started

Download VideoCat for macOS or Windows, open it, and paste a video link into the bar at the top. Pick a quality, and the file lands in your download folder and in the in-app Library. There is no account to create.

Updating

VideoCat checks for updates on launch and tells you when one is available. Because site support changes constantly, updating is the single most useful fix when a link stops working. You can also re-download the latest build from the home page and install it over the top — your library and settings are preserved.

Troubleshooting

Still stuck?

Email support@videocat.io. It helps enormously if you include:

  • Your VideoCat version (Settings → About) and your OS version.
  • The exact link you were trying to download, if you are comfortable sharing it.
  • What you expected to happen, and what happened instead.

We read every message. We are a small operation, so replies usually take a day or two.

Reporting a site that stopped working

Send the link. That is genuinely all we need — site fixes are usually quick once we can reproduce the failure.

Last updated: 5 September 2026